You’re discussing the cost of your service and the potential buyer is asking questions about potential costs that could arise in addition to your service. How should you respond?

  • “Great question. We should definitely review the costs to implement this solution.”
  • “No need to worry. Your account manager will be there to help defray any additional costs.”
  • “It’s important that we cover this at another time. For now, I’m just learning about your goals and challenges.”
  • “There aren’t any additional costs–our service pays for itself.”

correct answer:

  • “Great question. We should definitely review the costs to implement this solution.”